All About Train Travel

We offer an exclusive Rail Protection Plan™ that provides compensation to you in the case of exchanges or cancellations due to medical illness or death, railroad strikes, and in the case of loss or theft in Europe. The nominal fee is a small price to pay for some big peace-of-mind. The complete policy can be reviewed under "About Us".

Note: The Rail Protection Plan™ fee is non-refundable and non-exchangeable.

• The Rail Protection Plan™ does not apply to pre-existing illness or injuries.
• Traveler Request Forms due to illness or injury must include a letter from the attending physician or hospital in North America confirming that the pass/ticket holder cannot travel due to his/her medical condition. The letter must also state that the illness or injury was not a pre-existing condition.
• Traveler Request Forms due to death must include a copy of the death certificate.
• Pass exchanges must be for the same product. Pass holders are responsible for shipping and processing fees for the delivery of new passes.
• Ticket holders are responsible for any fare increase, shipping and processing fees for the delivery of new tickets.
• Exchanges do not apply once the pass/ticket holder has departed North America.

• Pass/ticket holders must file a police report within twenty-four (24) hours of the incident.
• Pass/ticket holders may purchase a replacement rail pass or rail tickets in order to continue with his/her travel plans.
• Upon return to North America, pass/tickets holder must submit the traveler request form to Rail Europe within thirty (30) days including a police report, replacement passes or tickets purchased abroad, Rail Protection voucher, airline tickets from North America to Europe and return. A brief explanation of the situation is also necessary to better evaluate the traveler request form.

• Traveler request forms due to strikes must include the ticket which must have been stamped at the European rail station by a railway official indicating the ticket was not used due to a rail strike. Passes are not covered in cases of rail strikes.

• The Rail Protection Plan™ does not apply to pre-existing illness or injuries.
• Cancellation traveler request forms being made prior to departure from North America, must include a letter from the attending physician or hospital in North America confirming that the pass/ticket holder cannot travel due to his/her medical condition. The letter must also state that the illness or injury was not a pre-existing condition. The traveler request forms must be received by REI prior to the originally scheduled departure date from North America.
• Cancellation traveler request forms being made when travel has already begun in Europe must include a letter from the attending physician or hospital in Europe confirming that the pass/ticket holder cannot travel due to his/her medical condition. Upon return to North America, the pass/ticket holder must submit the traveler request forms to Rail Europe within thirty (30) days. The traveler request forms must also include airline tickets from North America to Europe and return and a brief explanation of the situation to allow for evaluation of the traveler request forms. Only the unused portion of the pass/ticket including any cancellation penalties will be reimbursed.
• Cancellation traveler request forms due to death must include a copy of the death certificate.