All About Train Travel

Refunds

  • How do I request a refund?

    If your travel documents are in the form of “paper” documents, please return your unused, unvalidated tickets/pass to your travel agent, or send to:

    Customer Relations
    Rail Europe, Inc.
    44 South Broadway, 11th Floor
    White Plains, NY 10601
    (914) 682-2999

    In order to be eligible for a refund, most tickets/passes must be returned at least 3 days prior to the departure date or to be stamped "Unused" at a rail station in Europe. Please also send a brief letter to Rail Europe, Inc. including the original reference number on the order. It is strongly suggested that you send these documents by some type of traceable mail for proof of delivery. You may also call Rail Europe and we can help coordinate the UPS Prepaid Return Shipment.

    If your travel documents are in the form of “e-tickets”, please send an email to:

    Customer Relations
    Rail Europe, Inc.
    customerrelations@raileurope.com

    In order to be eligible for a refund, most tickets must be returned at least 3 days prior to the departure date. Please include in your email the original reference number on the order. Be sure to also include your contact information and advise on which items you are requesting refunds. Your email request must be sent to customerrelations@raileurope.com within the timeframe allowed for refunds.

  • What is the refund policy for tickets?

    Policies vary depending on the type of train and fare that you book.  Just check the “View Fare & Accommodation Detail” tab of each fare for more specifics.

    Refunds, when applicable, pertain to totally unused and unvalidated tickets only. Tickets received after the first day of validity are refundable if canceled and stamped "not-used" by a railway official, at the station of departure. A minimum 15% cancellation charge will apply.

    In addition, refunds and exchanges are subject to a 7% administrative fee per train ticket.

  • What is the refund for unused or partially used passes?

    We’re sorry, but we can only provide refunds for totally unused or unvalidated passes. For more details, please refer to our Terms and Conditions.

  • I've already printed my Print at Home e-ticket, but now I can't travel. Can I get a refund?

    It depends of the type of ticket you purchased. If the ticket is non-refundable and non-exchangeable, no refunds can be issued. Please refer to the terms and conditions on your confirmation email to view the refund policy.