How To ..

How do I retrieve my Print at the Station e-tickets at the train station?
Please proceed to the self service kiosks at the station.

How do I know what my Print at the Station e-ticket # is?
Your e-ticket # is included in the email confirmation you receive from Rail Europe.
To begin, touch the Welcome Screen

For English, please select the British flag

Select, "File and Electronic Ticket withdrawal" to proceed.

Next, select “Withdrawal with a file reference number”.

Enter your e-ticket # at the prompt for "ticket file number" and select “confirm.” Your e-ticket # is provided in your confirmation e-mail.

Enter the traveler's name at the prompt and select "confirm".

Review displayed trip and select “Collect the chosen journey”. Wait for tickets to be printed and retrieve from the kiosk.

Prior to boarding your train, you must validate (composter) your ticket. "Machine a Composter" are located in the station near the tracks.

What do I need in order to retrieve my Print at the Station e-ticket?
All you'll need is your e-ticket # (found on your confirmation email).

Please note: there may be multiple e-ticket # for your itinerary.

Important:

• Arrive at train station at least 20 minutes prior to your departure time to print your tickets and board your train.
• Print at the Station e-tickets for French trains need to be issued from the departure station in France. If you have a roundtrip ticket, issue both the outbound and return trip at the same time.